Not sure which route to choose? If your employer already prefers one, it’s usually best to follow the same. in an organisation is to engage those people affected by a change initiative. Staff will be involved in the change process eventually, therefore communicating and engaging with staff about a change plan early helps lay the groundwork for its later success.
Course
You’ll learn how Scrum works in practice and what Scrum Masters do to support teams - from facilitating events and improving collaboration to removing impediments and enabling continuous improvement.Learning outcomes:Solution
Apply Scrum in real teams: Communicate regularly, using clear and consistent messaging across channels.
Lack of leadership commitment Understand how Scrum fits together and how to support it in practice.: Without executive support, initiatives may falter.
Facilitate Scrum events well
Solution Plan and run events that are purposeful, time-boxed and productive.: Gain leadership buy-in and ensure visible commitment throughout the transition.
Support continuous improvementCultural misalignment
: Change may conflict with existing organisational culture. Use practical approaches to help teams inspect, adapt and improve.
Handle impediments and blockersSolution
: Integrate change efforts with culture change and organisational development strategies. Identify issues early and help teams resolve them effectively.Insufficient resources or planning
Coach for better collaboration: Poor planning can delay or derail change projects.
Use simple coaching techniques to improve team dynamics and outcomes.Solution
Prepare for certification: Invest in
project management Build knowledge and confidence for your chosen Scrum Master exam route., transition planning, and risk assessment.
CurriculumOrganisational development
The Scrum Master courses cover all the topics of the Scrum Guide as required by the accreditation bodies.: Change management techniques are often a core part of organisational development, aiming for long-term improvement in effectiveness.
Scrum fundamentalsProject management
- Scrum roles, events and artifacts: Integrating change management with
- How Scrum enables iterative deliveryproject management
- Scrum theory and principles in practice ensures project deliverables are adopted and sustained.
The Scrum Master roleBusiness transformation
- Responsibilities and boundaries of the role: Large-scale initiatives such as mergers or digitalisation depend on robust change management for success.
- Serving the Scrum Team and the wider organisationStakeholder engagement
- Common challenges and how to handle them: Identifying and actively involving key stakeholders is crucial in minimising resistance and ensuring buy-in.
Facilitation and eventsLeadership
- Running effective Sprint Planning, Daily Scrum, Review and Retrospective: Strong, credible leadership drives the success of change initiatives through clear direction and support.
- Techniques for engagement and time-boxingChange management best practices
- Keeping events outcome-focusedEstablish clear communication strategies
Coaching and team effectiveness tailored to different stakeholder groups.
- Coaching mindset and practical coaching toolsAppoint dedicated change agents
- Supporting collaboration and healthy team dynamics to guide and support the change process.
- Encouraging accountability and transparencyUse data to inform decisions
Impediments, flow and improvement and measure progress through key performance indicators (KPIs).
- Identifying and removing impedimentsEncourage feedback
- Supporting continuous improvement from employees at every stage.
- Practical techniques to help teams deliver more predictablyProvide training and support
Scrum in organisations to build new skills and confidence.
- Working with stakeholders and leadershipIntegrate change into company culture
- Supporting adoption and alignment to ensure lasting results.
- Applying Scrum in real workplace contextsSummary of key frameworks used in change management
Kotter’s 8-StepRead more8 outlined steps
ExamLewin’s Change
Scrum.org Professional Scrum Master exam (PSM I)Unfreeze, Change, Refreeze
- 85% (68/80): A discipline focused on improving organisations through planned interventions in processes and culture.
- Duration:Stakeholder engagement 60 minutes: The ongoing process of involving those impacted by change in planning and implementation.
- Materials allowed:Leadership in change management Closed-book: The role of leaders in inspiring, directing, and supporting people through transitions.
- Prerequisites:Risk management None: Identifying, analysing, and mitigating risks that arise during change initiatives.
- Exam registration:Process improvement Obtained when attending the course: Reviewing and enhancing business processes to align with new goals.
Scrum Alliance Certified ScrumMaster (CSM)FAQs
- Style:What is change management and why is it important? Multiple-choiceChange management is the process of guiding organisations, individuals, or teams through transitions. It is important because it enables smoother implementation of change, reduces resistance, and ensures that strategic objectives are achieved efficiently.
- Questions:What are common change management frameworks? 50The most common frameworks are Kotter’s 8-Step Process, Lewin’s Change, and the
- Pass mark:ADKAR 74% (37/50) framework. Each provides a structured approach to planning and implementing change.
- Duration:How do you overcome resistance to change? 60 minutesOvercome resistance by communicating benefits clearly, involving stakeholders, offering support and training, addressing concerns promptly, and recognising employee contributions throughout the transition.
- Materials allowed:What role do leaders play in change management? Closed-bookLeaders set the direction, communicate the vision, build trust, allocate resources, and provide motivation and support to drive successful change.
- Prerequisites:How can employees be engaged during change initiatives? Completing CSM 2 day training courseEngage employees by involving them early, asking for input, addressing worries, providing training, celebrating successes, and continuously seeking feedback to make improvements.
- Exam registration:Subscribe to our exclusive offers and promotions Obtained when attending the course
- Exam account:Subscribe now After attending the 2-day CSM course, you will receive a welcome email from Scrum Alliance that contains an account activation link. You have 90 days to complete the CSM test.
- Exam password: You receive a password to take the PSM1 certification exam by email. All students on this Scrum Master training are emailed a password upon completion of the course.
Your path to success
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19 Feb 2026
How to find us
Knowledge Train
20 Old Bailey, London, EC4M 7AN,Dive deep into the role of a business change manager and what you can learn on change management courses. Discover more by reading on.
England, United Kingdom.
Call +44 (0)207 148 5985
Opening hours
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