Bring up topics unrelated to the user stories you’re working on from the backlog

Scrum methodology infographic

Scrum infographic

Guiding your team through change using the Satir change model

Simon Buehring

23 Feb 2026 Learn how the Satir change model can guide your team effectively. Discover practical steps to minimise resistance and enhance engagement. Scroll down to unlock strategic insights.

What is a business change manager? Simon Buehring

19 Feb 2026

Dive deep into the role of a business change manager and what you can learn on change management courses. Discover more by reading on.

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	Or chat with us using the link at the bottom of the screen.	Contact us with questions about the courses on this page, or about which project management certification or training is best for you.	Finance FAQs
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Or chat with us using the link at the bottom of the screen.

Contact us with questions about the courses on this page, or about which project management certification or training is best for you.

Finance FAQs

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Terms

Request a quote

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+44 (0)207 148 5985

CoursesPROJECT MANAGEMENTPRINCE2

Foundation
Learn the fundamentals of the PRINCE2 method.
Practitioner

Includes Foundation & Practitioner combined option.

Association for Project Management (APM)

Project Fundamentals Qualification (PFQ)

Start your APM project management career.

Benefits

: quantified and non-quantified benefits, and how they support strategy.

Costs: one-off and ongoing costs (capital and operational), including training, support, and change management.Investment appraisal: methods such as return on investment (ROI)

, and

Implementation plan

: phases, milestones, resourcing approach, and indicative timeline.

Metrics and KPIs

Define the decision to be made

Describe the current state and baseline

: quantify today’s performance, costs, cycle times, or risks so improvement can be measured.

Set objectives and success criteria : define outcomes and KPIs, including benefits ownership and expected timing.

Identify feasible options

: include at least a baseline option and 1 to 3 credible alternatives; capture key constraints.

Estimate benefits : quantify savings, revenue uplift, risk reduction, or service improvements; link to benefits realisation plans. Estimate full costs

: include acquisition, implementation, training, transition, and ongoing running costs; note opportunity cost where relevant.

: calculate ROI, NPV, IRR, and payback period; document discount rate and major assumptions.

: rate likelihood and impact, define mitigations, and identify decision-critical unknowns.

Recommend the preferred option

: provide a clear recommendation and explain trade-offs (value, risk, feasibility, timing). Outline the implementation plan and governance

: include timeline, milestones, responsibilities, and a post-implementation review to validate outcomes.

A more detailed guide to

writing a business case is on our web site.Financial analysis methods

Business cases often combine narrative justification with investment appraisal. Common methods include:

: a simple ratio comparing net benefits to costs. It is easy to communicate, but can hide timing and risk.

: how long it takes for cumulative benefits to repay the initial investment. Useful for liquidity constraints, but ignores value after payback and time value of money.

Net present value (NPV)

: discounts future cash flows back to today using a discount rate, reflecting the time value of money. A positive NPV indicates value creation under the model assumptions. Internal rate of return (IRR)

: the discount rate at which NPV equals zero. It supports comparison between investments, but can be misleading with non-standard cash flows.

Specialist: CDS Background explanations for these appraisal concepts are available from reference sources for

3-day ITIL Specialist: Create, Deliver and Support (CDS) course.cost–benefit analysis IT Learning Library (ITLL)™, BUSINESS LEARNING LIBRARY (BLL)™net present value

Agile Learning Library (ALL)™, and

Compliance Learning Library (CLL)™Request a quote.

Business solutions Category

_blank Examples

About How to quantify _blank Benefits

Blog Time saved, fewer errors, faster sales cycle, improved compliance

Labour cost reduction, avoided rework, revenue uplift, avoided penalties

EXPLORE SUBJECTSManage ConsentCosts Select your preferred subject. Licences, implementation, training, change management, support To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.Quotes, internal day rates, vendor contracts, total cost of ownership

PROJECT MANAGEMENT QUALIFICATIONS & WORKSHOPS Opportunity cost

Estimate value of displaced work and include in narrative or sensitivity

Select your preferred training course below:FunctionalDecision-makers need to understand what could undermine delivery or benefits. Good business cases separate:

Assumptions

APM COURSES : statements treated as true for planning (for example, adoption rates or volume growth). Select your preferred training course below: Constraints

: fixed limits (for example, deadlines, budget caps, mandated technology).

AGILE PROJECT MANAGEMENT COURSESFunctionalDependencies

Select your preferred training course below: : external items required for success (for example, data migration readiness, vendor delivery, approvals). Always active Risks PRINCE2 AGILE COURSES : uncertain events that could harm outcomes (for example, low user adoption, security gaps, scope creep).

Select your preferred training course below: Risks and mitigations (example)

BETTER BUSINESS CASES COURSES Impact

Owner

P3O COURSESThe technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.Low user adoption

Select your preferred training course below: Benefits not realised, process rework Change management plan, training, champions, KPI tracking

WORKSHOPS Executive sponsor and operations lead

Select your preferred workshop below: Data quality issues

PreferencesErrors, low trust in reporting AGILE QUALIFICATIONS Data profiling, cleansing, acceptance criteria Select your preferred qualification. Data owner

Supplier delivery delay

Select your preferred training course below: Milestone-based contract, contingency, parallel workstreams

PRINCE2 AGILE COURSES Example business case

Scenario:

A mid-sized service business proposes implementing a CRM to reduce manual admin, improve sales follow-up, and increase conversion rates. Assumptions and baseline

40 sales and service users.

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.Current admin time lost to manual updates: 2 hours per user per week.

Average loaded labour cost: GBP 35 per hour. Expected time saving after rollout: 60% of current admin time. Revenue uplift from better follow-up: GBP 60,000 per year (conservative estimate).

Discount rate for NPV: 8% per year (illustrative only).

Cost item

Amount

StatisticsImplementation and configuration

Year 0 (one-off) GBP 45,000

Training and change management

Year 0 (one-off)

GBP 10,000 Licences and support Annual

The technical storage or access that is used exclusively for statistical purposes.GBP 24,000

The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.Time saving:

Revenue uplift:

GBP 60,000 per year.

Total benefits: GBP 147,360 per year.

MarketingNet annual benefit after licences:

GBP 147,360 minus GBP 24,000 = GBP 123,360 per year.

Simple ROI, payback and NPV illustration Initial investment (year 0): Marketing GBP 55,000.

Payback period:

Simple ROI (year 1):

NPV (3 years, 8% discount, simplified):

NPV = -55,000 + 123,360/(1.08) + 123,360/(1.08^2) + 123,360/(1.08^3) = approximately GBP 262,000.

Interpretation: The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Under the stated assumptions, the business case supports approval because value is positive, payback is short, and risks can be mitigated through adoption and data-quality controls. In practice, include sensitivity analysis (best case, expected, worst case) for decision confidence.

Further

Bring up topics unrelated to the user stories you’re working on from the backlog

Don’t cancel a Scrum Meeting, even if you are busy or if the attendance is poor. The Daily Scrum meeting is an essential component to a Scrum project. When you cancel one, it becomes easier to cancel others and this disrupts the team’s focus.

Simon Buehring

Dive deep into the role of a business change manager and what you can learn on change management courses. Discover more by reading on.

+44 (0)207 148 5985

®

Foundation

: a shortlist of credible options, including a do-nothing or do-minimum baseline where appropriate.

Benefits

Define the decision to be made

Describe the current state and baseline

: calculate ROI, NPV, IRR, and payback period; document discount rate and major assumptions.

: rate likelihood and impact, define mitigations, and identify decision-critical unknowns.

: a simple ratio comparing net benefits to costs. It is easy to communicate, but can hide timing and risk.

: how long it takes for cumulative benefits to repay the initial investment. Useful for liquidity constraints, but ignores value after payback and time value of money.

Compliance Learning Library (CLL)™Request a quote.

Business solutions Category

Estimate value of displaced work and include in narrative or sensitivity

Select your preferred training course below:FunctionalDecision-makers need to understand what could undermine delivery or benefits. Good business cases separate:

BETTER BUSINESS CASES COURSES Impact

Owner

Select your preferred training course below: Milestone-based contract, contingency, parallel workstreams

PRINCE2 AGILE COURSES Example business case

Cost item

Amount

Revenue uplift:

Simple ROI (year 1):

NPV (3 years, 8% discount, simplified):