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Key takeaways

ITIL v3 certification progresses through staged exams and credit points, with options to bridge into ITIL 4.OUR VALUES

Start with ITIL v3 Foundation, which introduces service management and the ITIL lifecycle and awards 2 credits.Our 6 core values are everything we do. They include:

ITIL Practitioner focuses on applying ITIL and CSI, is open book, and awards 3 credits.IntegrityIntermediate modules build specialist knowledge and help you accumulate credits towards Expert level.DiversityITIL Expert requires 22 credits and passing the MALC exam to prove integrated, real-world capability.Fairness

ITIL Master is experience-based, requires Expert plus five years in senior ITSM roles, and is assessed via practical assignments.Quality

Innovation

Social responsibility

Studying for ITIL v3

AWARDSITIL v3 certification levelsWe don’t go seeking awards, but here are two of the awards we have received for our training.

Transition from ITIL v3 to ITIL 4 Request a quoteWhat’s the cost of ITIL v3 certification?

ITIL v3 certification path infographic Introduction This article describes ITIL v3 certification and the ITIL v3 certification path.+44 (0)207 148 5985In 2019, AXELOS, the owner of ITIL released ITIL 4. For more information about ITIL 4 or ITIL 4 certification, click one of these buttons: Enhance your skills with our expert-led courses[email protected]

Instructor-led

ITIL 4 Foundation course

£1,599 +vat See all dates

Instructor-ledITIL 4 Strategist Direct, Plan & Improve (DPI)

£1,799 +vat See all datesStudying for ITIL v3

You can study for
ITIL v3 certification
A planned structure with a timeline for when the work is to be completed by either:
Milestones that are easily communicated to stakeholders.PMP Certification Renewal and Maintenanceattending classroom courses; or,Comprehensive documentation attending virtual classes via live online training; or,Waterfall methodology advocates comprehensive documentation, leading to well-defined project requirements and specifications, detailed design documents for future reference and valuable historical records for similar projects.Comparison: PMP vs Other Project Management Certificationsby self-studying with an
Predictable costs and resource allocation ITIL Foundation online course

The upfront planning involved in the waterfall model allows for accurate budget estimation, efficient resource allocation throughout the project lifecycle and minimised unexpected expenses.Recognised Value of PMP Certification.

Easier tracking and progress assessment ITIL v3 certification levels

Waterfall’s structured approach facilitates easy tracking of progress with clear indicators at each phase, simplified reporting to stakeholders and easy identification of bottlenecks or delays.FAQsTo gain ITIL v3 certification requires you to pass examinations at the following levels:

Reduced risk through upfront planningIntroduction to PMP Certification1. ITIL v3 Foundation certification

Upfront planning in waterfall can help:The Project Management Professional (PMP) certification is an advanced credential awarded by the To start your ITIL certification journey, you must start with

Identify potential risks early in the projectProject Management InstituteITIL Foundation

Develop mitigation strategies before the work commences (PMI) to project managers who demonstrate skills in leading and directing projects. Recognised globally, PMP certification verifies expertise in . This certification serves as an introduction to Minimise costly changes during the later stages of the project.project management methodologiesITIL

These strengths make waterfall ideal for projects with clearly defined requirements and relatively few changes expected. The methodology’s robustness is also very appropriate to the complexity of the work and the need for strict and complete control of change for medical device software development., including predictive, and covers these topics:

Enhance your skills with our expert-led coursesagileService management as a practice; , and hybrid approaches. PMI’s standards, guided by the The ITIL service lifecycle;

PMBOK GuideGeneric concepts and definitions;

, ensure the knowledge stays aligned with industry best practices. Key principles and models;

Instructor-led(Source: PMI.org)Selected processes;Introduction to Project Management courseKey Facts: PMP Certification at a GlanceSelected functions; Certifying BodySelected roles;£499 +vatProject Management Institute (PMI)Technology and architecture; Exam LengthCompetence and training.

See all dates230 minutes (3 hours, 50 minutes)They can enrol in a classroom or

Number of Exam Questionsonline course 180 (multiple choice, multiple response, hotspot, and limited fill-in-the-blank). To gain Exam FeeITIL Foundation certificationInstructor-ledUSD $555 (non-member), USD $405 (PMI member) they must pass the Project Management EssentialsEligibility RequirementsITIL Foundation exam

Education, work experience, project management education hours.

£999 +vatRenewal PeriodIf you become ITIL certified at Foundation level, you can then consider pursuing higher ITIL certifications.
Every 3 yearsITIL Foundation is worth 2 credit points.

See all datesPDUs Required for Renewal2. ITIL v3 Practitioner certificationChoose this if…

Limitations of the waterfall method60 PDUsITIL Practitioner certification teaches you how to apply the ITIL framework. It does it by:You want to keep PRINCE2 governance while using agile practices in delivery teams.

Global RecognitionThe waterfall method is a structured approach to Explaining the Continual Service Improvement (CSI) approach to structure improvement initiatives;

PMP Certification Process: Step by Step that follows a linear sequence of phases. However, it has some limitations.Organizational A PRINCE2 Agile certification route (Foundation and Practitioner options) and knowledge and skills on tailoring PRINCE2 for agile contexts.Confirm PMP Eligibility:Limited flexibility for changesChange Management

Check the necessary education, project management experience, and project management education hours (see table below).The ;

Gather Documentation:structured approachMeasurement and Metrics; Collect details of your work experience and project management education. of waterfall can make changes challenging once a phase is completed. This rigidity can lead to difficulties in adapting to new requirements, costly revisions if requirements change mid-project and can inhibit creativity and innovation during the development process.Communication.

PMP Application Process:Delayed feedback and product validationITIL v3 Foundation or an ITIL 4 Foundation certificate is a perquisite for the ITIL Practitioner exam. ITIL Practitioner is not a prerequisite for the ITIL v3 Intermediate level certifications.

Submit your application via the PMI website. The linear nature of the waterfall methodology means that user feedback and validation of the product often come late in the process. This delay can result in missed opportunities to address market needs, reduced chances of early validation of the product and increased risk of developing features that users don’t want.The ITIL Practitioner examination is open book and consists of multiple-choice questions based on a scenario.PMIPotential for longer delivery timesITIL Practitioner is worth 3 credit points.

may request documentation or select you for audit.Waterfall methodology can result in longer delivery times due to the extensive upfront planning. This approach can lead to delays in delivering working software to end-users and slower time-to-market compared to more iterative approaches.3. ITIL v3 Intermediate certifications

, best practices, and standards.

Support: Providing guidance, templates, tools, training and mentoring for Project Managers and teams. Methodology Enforcement:

Ensuring consistent application of project management approaches for delivery excellence.

Resource Management:

Coordinating allocation and utilisation of project personnel, tools, and budgets.

Portfolio Management : Overseeing and prioritising

projects

How Agile Business Analyst (AgileBA) training and qualifications can help your career

Government Programme Office:

A government department implemented a controlling PMO to oversee national infrastructure

making it well-suited for projects with well-defined requirements and stable environments. programmesAgile. This supported greater transparency, better risk management, and alignment with public policy objectives. offers flexibility and adaptability, making it ideal for projects with evolving requirements or uncertain outcomes. The decision to use Financial services PMO:

A bank set up a directive PMO to directly manage regulatory compliance

, centralising project oversight for timely delivery.

While a

Project Manager

is responsible for the planning, execution, and closure of individual projects, the PMO is a broader organisational entity. The PMO sets standards, provides resources and oversight, and may manage a portfolio of projects. In directive PMOs, the Project Manager may report directly to the PMO itself.FAQs

Can a PMO be one person?

Yes, a

Project Management Office (PMO)Regulated industries can consist of just one person. In smaller organisations or teams, a single PMO professional may handle essential functions such as tracking project performance, standardising documentation, and supporting such as healthcare and medical device development, aerospace and defence and financial services with strict compliance requirements often adopt the waterfall methodology. These fields often require extensive documentation and adherence to specific protocols.Project Managers

Large-scale, complex projects with fixed timelines.

Projects with limited customer involvement during developmentHow does a PMO add value?

Waterfall can be used when:PMO

The only customer interaction is at the start and finish adds value by improving project success rates, optimising resource allocation, and ensuring projects align with organisational objectives. It also enhances communication across teams, enforces compliance with methodologies, and provides transparency on project performance through dashboards and reporting.

Little or no user involvement is required in the development cycleUltimately, a well-functioning PMO ensures that project investments deliver measurable business benefits.The needs of the user are clear and stable.Is PMO a stressful job?

This method is effective when requirements are well understood upfront and do not change over time, as it follows a Whether a

linear approachPMO role

. is stressful depends on the organisation’s structure and culture. When supported by leadership and empowered to influence project decisions, PMO professionals typically thrive. However, if the PMO is under-resourced or lacks authority, managing multiple priorities without visible impact can create pressure and stress.Selecting waterfall for appropriate projects can lead to timely execution and successful project delivery. However, it’s important to carefully evaluate project characteristics and organisational requirements before adopting this methodology. When applied judiciously, waterfall offers a structured framework for managing complex projects with predictable outcomes.Strong governance, clear goals, and management support help minimise stress and enable PMO teams to work effectively.Enhance your skills with our expert-led coursesWhat are the 4 P’s of PMO?

The 4 P’s of a

are

Introduction to Project Management course and

Project

£499 +vat: People:

See all dates Define clear roles and responsibilities for the

project

team. Product:Instructor-led Ensure the right deliverables reach the right stakeholders.

Project Management EssentialsProcess:

£999 +vatProject:

See all datesWhat are the different types of PMOs?

Waterfall best practicesThe three main types of

To enhance the success rate of waterfall project management, consider the following best practices:PMOsThorough requirements gathering and documentation are:

To set a solid foundation for the project, gather and document all requirements comprehensively. This includes conducting detailed stakeholder interviews, creating a comprehensive functional specification, develop clear and measurable acceptance criteria and utilise formal sign-off processes for requirements documentation.Supportive PMO:

Effective communication and stakeholder management Provides templates, best practices, and guidance to Project Managers.

To ensure a project stays on track, ensure clear and regular communication with all stakeholders. This includes establishing regular status meetings and progress reports, clearly define roles and responsibilities for team members, maintain open channels for stakeholder feedback and utilise visual tools like Gantt charts to communicate project timelines and milestones.Controlling PMO:Rigorous testing and quality assurance Enforces standards, methodologies, and reporting requirements.To deliver a high-quality product, it is essential to implement a comprehensive testing strategy early in the project, conduct multiple levels of testing (unit, integration, system, user acceptance), allocate sufficient time and resources for thorough quality assurance activities and document and track all defects and their resolutions.Directive PMO:

Change management and scope control Takes direct ownership of

and management.

What does a PMO do?

PMO establishes and maintains project management standards across the organisation. It supports

Project Managers

, ensures project governance, and aligns initiatives with business goals. The PMO often oversees project portfolios to prioritise strategic investments and optimise resource use.

What does PMO stand for?PMOgnment stands for

3. Objectives and success measuresProject Management Office