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ITIL 4 Foundation online exam
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Copied! A business case helps decision-makers judge whether an investment is worth the time, money and risk. Compare realistic options, including doing nothing, and clearly justify the preferred choice.
Separate project costs and timescales from ongoing operational costs and benefit realisation timescales.
Define benefits in measurable terms and distinguish outcomes from benefits so performance can be tracked. ITIL 4 Foundation exam with resitInclude known dis-benefits and major risks, plus mitigations, to avoid one-sided decisions.
Use an investment appraisal, such as net benefits and break-even timing, to test viability. £495 All major cards accepted.
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Contents Introduction What is a business case?

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ITIL Foundation exam

The ITIL Foundation exam is as follows.£1,199 +vatAgileBA Practitioner (with Foundation) course (Online)

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  • Duration: £699 +vat 60 minutes What is a business case?
  • Materials allowed: A business case is the justification for some activity (e.g. a project) undertaken by your organisation. It weighs up the timescales, costs and risks of doing the activity against the benefits to be gained. Think of it as weighing up the pros and cons and then taking a sensible decision. Closed-book A business case forms an essential component of the curriculum of the
  • Prerequisites:{"@context":"http://schema.org","@type":"EducationEvent","name":"AgileBA Practitioner (with Foundation) course","startDate":"2026-06-15","endDate":"2026-06-18","description":"AgileBA Practitioner (with Foundation) course","url":"https://www.knowledgetrain.co.uk/agile/agile-business-analysis/agile-business-analyst-certification/agileba-practitioner","eventStatus":"EventScheduled","eventAttendanceMode":"OnlineEventAttendanceMode","audience":{"@type":"Audience","name":"best project management courses Nonep>Learn to apply the skills needed by agile business analysts working on agile projects..
  • Results:br>This 4-day Agile BA Foundation course in London teaches students to apply agile principles, philosophy, and key agile practices.Personal business case Same day.>"},"aggregateRating":{"@type":"AggregateRating","ratingValue":"4.8","reviewCount":"227"},"location":{"@type":"VirtualLocation","url":"https://www.knowledgetrain.co.uk/agile/agile-business-analysis/agile-business-analyst-certification/agileba-practitioner"},"image":["https://www.knowledgetrain.co.uk/training-courses/res/logos/apmg-agileba-accredited-training-organisation-logo.svg"],"offers":{"@type":"Offer","url":"https://www.knowledgetrain.co.uk/agile/agile-business-analysis/agile-business-analyst-certification/agileba-practitioner","price":"1799.00","priceCurrency":"GBP","availability":"http://schema.org/InStock","validFrom":"2026-05-27"},"performer":{"@type":"Person","name":"Susan Tuttle"},"organizer":{"@type":"Organization","name":"Knowledge Train","url":"https://www.knowledgetrain.co.uk/agile/agile-business-analysis/agile-business-analyst-certification/agileba-practitioner"}}You may also use a business case to justify an investment you make in your personal life. For example, when you’re thinking of moving home to another area. You and your spouse will need to understand the costs of moving, the timescales and risks involved, and weigh these up against the benefits to be gained e.g. saving time traveling to your office, or your children able to go to a better school.

Infographic Why have a business case?

ITIL 4 Foundation exam infographic.

ITIL exam FAQs Projects should not just start on a whim or because of vanity – although a lot of money has been wasted over the years on such

Can I book an ITIL Foundation exam only? projects

10 Aug - 13 Aug. For business organisations, justification for a project usually takes a commercial form i.e. evaluating how much money could be made from the investment. For example, investing money in developing a new software app to bring first to market, might be deemed to bring certain monetary benefits (in terms of sales) which exceeds the costs of investment.

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Is it clearly defined what will judged a successful outcome?Is the preferred business option clearly stated, along with the reasons why?If the project requires external procurement, is the preferred sourcing option stated, and why?
Are the major risks faced by the project explicitly stated, together with any proposed responses?How do you write a good business case?A good business case must contain certain key information including:The reasons for doing the project;