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Quality

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Identify relevant

quality

  • metrics

Self-paced
Enhanced traceability and compliance tracking.1 year post-course resourcesSevcan YasaKey features to look for in quality management tools
4 May 2026Customisable workflowsLearners who prefer structure & guidance and process automation options
This webinar provides a concise overview of AI in projects, showcasing practical applications and AI's capabilities. Read on to enhance your project management skills.Data analytics Live interactive sessions with accredited trainers and visualisation capabilities
Seamless integration for on-the-go quality management.
Examples of popular quality management software Interactive online modulesWorkfront
: Workfront is a platform that offers features for project and quality management. It provides customisable workflows, real-time reporting, and integration with other systems for a holistic approach to quality management.What is PMP16 hoursJira®
: Jira, developed by Atlassian, is primarily known as an issue tracking and project management tool. It has powerful features for managing quality, such as customisable workflows, reporting, and integration with other Atlassian products, making it a popular choice for quality control in software development and other projects. certification, its benefits, and how to get it?Tutor and technical support via email and phoneMicrosoft
Simon BuehringStart anytimeProject19 Feb 2026
: Microsoft Project is a well-known project management software that also includes quality management features. It allows teams to plan, track, and manage projects while ensuring quality standards are met through built-in templates, reporting, and integration with other Microsoft applications. IncludedTrelloLearn why PMP® certification is regarded as the gold standard in project management and how it can boost your career. Read more for benefits and acquisition tips.
: Trello is a visual and intuitive project management tool that can be used for quality management, especially for teams following Agile methodologies. It offers customisable boards, cards, and checklists to help teams track tasks and collaborate effectively, with power-ups and integrations to extend its functionality for quality control. Interactive content & workbookBy utilising these software solutions and technologies,
project managers 12-month access can significantly improve their quality management processes, leading to better project outcomes and increased stakeholder satisfaction.
Best practices for successful project quality management Learners who prefer flexibility & self-studyEffective quality management requires a strategic approach and adherence to best practices. Here are some best practices that can help you improve your project quality management:
Involve stakeholders in quality planning Engaging, interactive e-learningInvolving stakeholders early in the quality planning process can help to:

CourseFoster a quality-focused culture

This course gives you a practical introduction to ITIL 4 and modern IT service management. You’ll learn the key concepts, principles, and practices needed to support and improve digital and IT services, and to pass your ITIL 4 Foundation exam.Fostering a culture that prioritises quality can help to:

Understand the ITIL 4 frameworkRecognise and reward quality-driven behaviours

Encourage open communication and reporting of quality issues
Learn how the ITIL 4 service value system and value chain fit together.Lead by example in adhering to quality standards.

Grasp core service conceptsContinuously improve quality processes

Adopting a
Understand value, outcomes, costs, and risks in the context of IT services.continuous improvement

Apply the guiding principles mindset can help to:

Regularly review and update quality processes
Explore how ITIL guiding principles support effective, continual improvement.Solicit feedback from team members and stakeholders

Know key ITIL practicesImplement lessons learned from previous

projects
Gain an overview of essential practices such as incident, change, and service request..

Support digital and IT servicesProvide quality management training for team members

Investing in the quality management skills of your team can help to:
See how ITIL helps IT professionals deliver reliable, customer-focused services.Provide targeted training on quality tools and techniquesGive us a call

Prepare for the ITIL examOffer mentoring and coaching on quality best practices

Encourage professional certifications in quality management.
Build the knowledge and confidence you need to sit the ITIL 4 Foundation exam.Balance quality with other project constraints+44 (0)207 148 5985
Quality should be balanced with other project constraints such as time and cost: ITIL Foundation training courses - learning outcomes

CurriculumConsider the impact of quality initiatives on project timeframes and budgetsOr chat with us using the link at the bottom of the screen.

The ITIL 4 Foundation course follows the official ITIL 4 syllabus and covers the key concepts, practices, and components of modern IT service management.Adjust quality requirements based on project prioritiesContact us with questions about the courses on this page, or about which project management certification or training is best for you.

  • By following these best practices,
  • project managers
  • can establish a solid foundation for successful quality management. This approach ensures that quality remains a top priority throughout the project lifecycle, leading to improved project outcomes and higher stakeholder satisfaction.
  • Conclusion
  • Project quality management is crucial in ensuring successful
  • project delivery

. By implementing the three main pillars, organisations can greatly improve project outcomes. The most important are better quality, which leads to increased customer satisfaction and loyalty, and cost savings. Ensuring the use of quality management tools and adhering to best practices allows for a well-rounded approach to quality. In the competitive business environment, effective project quality management is a necessity. It gives organisations a competitive advantage by delivering superior results, fostering continuous improvement, and contributing to long-term success. By prioritising quality throughout the project life cycle, organisations can consistently provide value to stakeholders and maintain a strong position in the market.

Enhance your skills with our expert-led courses

Self-paced

  • APM PFQ blended online
  • £749 +vat

  • Self-paced
  • PRINCE2 Agile Practitioner (with Foundation) self-paced online

  • £1,399 +vat

  • Self-paced
  • AgilePM Practitioner (with Foundation) self-paced online

£1,299 +vat

  • FAQs
  • What is the difference between quality assurance and quality control?
  • Quality assurance is a proactive process that aims to prevent defects by improving processes. Quality control is a reactive process that focuses on identifying and fixing defects in project deliverables.
How can I measure the success of my project quality management efforts?Measure success by tracking Key Performance Indicators (KPIs) such as defect rates, customer satisfaction scores, and process efficiency metrics. Compare these KPIs against established benchmarks and project objectives.What are some common challenges in implementing project quality management?
Common challenges include resistance to change, limited resources, lack of training, and balancing quality with other project constraints such as time and budget.How often should quality audits be conducted during a project?
Quality audits should be conducted at key project milestones or phases. The frequency of audits depends on the complexity and risk level of the project.ITIL Foundation training courses exam

Can project quality management be applied to agile projects?

Yes, project quality management principles can be adapted for

  • Agile
  • projects. Focus on continuous improvement and integrate quality checks into sprint reviews.What role does the project manager play in quality management?
  • The

Practice



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