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ITIL 4 Foundation course with online training

Learn ITIL 4 concepts and prepare for your Foundation exam with accredited live online or self-paced training for busy IT professionals.

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Learners who prefer flexibility & self-study

Engaging, interactive e-learning

Course

This course gives you a practical introduction to ITIL 4 and modern IT service management. You’ll learn the key concepts, principles, and practices needed to support and improve digital and IT services, and to pass your ITIL 4 Foundation exam.

Understand the ITIL 4 framework

Learn how the ITIL 4 service value system and value chain fit together.

Grasp core service concepts

Understand value, outcomes, costs, and risks in the context of IT services.

Apply the guiding principlesRequest a quote

Explore how ITIL guiding principles support effective, continual improvement.

Know key ITIL practices

Gain an overview of essential practices such as incident, change, and service request.

Support digital and IT services

See how ITIL helps IT professionals deliver reliable, customer-focused services.Manage Consent

Prepare for the ITIL exam

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Build the knowledge and confidence you need to sit the ITIL 4 Foundation exam.

ITIL Foundation training courses - learning outcomes

Curriculum

The ITIL 4 Foundation course follows the official ITIL 4 syllabus and covers the key concepts, practices, and components of modern IT service management.

The four dimensions of service management
The ITIL 4 service value system (SVS)
The service value chain and value streams
ITIL 4 practices overviewThe technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Full curriculum details

Service management fundamentals

Core concepts of IT service management
How services, value, outcomes, costs, and risks relate
Service relationships between providers, customers, and usersPreferences

ITIL 4 guiding principles

Purpose of the guiding principles in ITIL 4
How the principles support adopting and adapting service management
How the principles work together in real-world situationsPreferences

The four dimensions of service management

Organisations and people
Information and technology
Partners and suppliers
Value streams and processes

The ITIL 4 service value system (SVS)

Components and purpose of the SVS
How governance, practices, and continual improvement fit within the SVSThe technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
How the service value system enables value co-creation

The service value chain and value streams

Key activities in the service value chain
Inputs, outputs, and purpose of each value chain activity
How value streams connect activities to deliver products and servicesStatistics

ITIL 4 practices overview

Purpose and key terms of 15 ITIL 4 practices
Deeper understanding of 7 core practices at Foundation level
How ITIL practices integrate into the service value chainStatistics

: 40
Pass mark : 65% (26/40)
DurationMarketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Learn Manage options

Learn ITIL 4 basics and how modern IT service management works.Manage services

Manage {vendor_count} vendors

Read more about these purposes Practice Accept

Practise with sample questions and ITIL 4 exam-style scenarios.

Deny

Pass View preferences

Feel ready to pass your ITIL 4 Foundation exam with confidence.Save preferences

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Functional

As someone moving from a purely technical role into a more service-focused position, ITIL 4 Foundation helped me see the bigger picture. Knowledge Train’s trainer linked the framework to real situations like incident handling, change approvals, and customer communications.

George D., Infrastructure Engineer

Functional

I came in with almost no ITIL knowledge and left feeling confident about how services, value, and practices fit together. The trainer avoided jargon and always used simple, relatable examples. That made a big difference to my understanding and to my exam result. Always active

Kevin S., Delegate

The course materials were concise and focused on what you actually need to know. I liked the way key concepts were reinforced through diagrams and short exercises rather than long lectures. The mock exam at the end of the course was very close to the real thing.

Isabella T., Application Support Analyst

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

The live online format was ideal. I could join from home without travel, but still interact with the trainer and other learners. Questions were encouraged throughout, and no one was made to feel silly for asking basic things. It felt very supportive.

Olivia M., Service Support Technician

Preferences

What impressed me most was how quickly I could apply the ideas at work. Concepts like the service value system and practices gave me a language to discuss improvements with my manager and colleagues. The certification was the bonus on top.

Nick J., IT Service CoordinatorPreferences

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