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Change management

Change management: models, steps, and best practices

Knowledge Train

23 Apr 2026

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Resistance is inevitable in any change initiative because people often find it unsettling being asked to work in new and different ways. So, change managers can often expect a denial reaction from staff. It takes time to overcome those reactions. When

change managers are transparent from day one, the less resistance they are likely to face.

Improving performance and productivityWhen an organisation adapts improved ways of working, it tends to increase productivity. At the same time, it encourages innovation. As a result, it guarantees improved performance and places an organisation in a healthier environment better able to succeed.

Reducing costsWhen positive change is applied correctly, it helps to reduce waste and therefore reduce costs. Effective change management helps an organisation make smart choices. It increases productivity, decreases risks, and helps to improve the profitability of an organisation.Change management principlesClear communication

: Ensure transparency and regular updates throughout the process.Leadership involvement: Leaders must champion change and encourage desired behaviours.Stakeholder engagement: Involve and listen to those affected by the change.

Process improvement: Monitor outcomes and adjust strategies where necessary.

Change management processes

Identify the need for change: Recognise drivers such as technological advancements, market shifts, or process inefficiencies.

Define the vision and objectives : Set clear goals for what the change will achieve.

Engage stakeholdersPreferences: Involve key groups early to build support and address concerns. Develop a change management plan : Outline actions, timelines, resources, and communication strategies.

Implement the changePreferences: Launch the initiative, ensuring leadership guidance and active support from change agents . Manage resistance to change

: Identify the sources of resistance and address them through communication and support.

Statistics

BUSINESS LEARNING LIBRARY (BLL)™Anchor new approaches in the cultureThe technical storage or access that is used exclusively for statistical purposes.Agile Learning Library (ALL)™Customer SupportExample: A retailer launching a new digital platform began with urgency around changing customer expectations, formed a cross-functional team, communicated a compelling vision, and celebrated early improvements to build momentum. Business Analysis Learning Library (BALL)™ Lewin’s Change ModelThe technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Compliance Learning Library (CLL)™[email protected]Unfreeze 20 Old Bailey, London, EC4M 7AN, England, United Kingdom.Desire

PROJECT MANAGEMENT QUALIFICATIONS & WORKSHOPS Knowledge Train are experts in project management, PRINCE2, agile and change management training and certification. Choose from a full range of instructor-led and self-paced to support the change

Select your preferred qualification or workshop.project management coursesKnowledge , a of how to change

PRINCE2 coursePRINCE2 COURSESAbility , or an Select your preferred training course below: to implement change

agile project management course Reinforcement to boost your career. APM COURSES to sustain changeThe technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.PRINCE2Select your preferred training course below:Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement). ® Change management challengesManage options

, MSPAGILE PROJECT MANAGEMENT COURSESOrganisations frequently encounter obstacles when managing change. Common challenges include:Manage services®Select your preferred training course below:Resistance to changeManage {vendor_count} vendors, ITIL : Employees may fear job loss, uncertainty, or increased responsibilities.Read more about these purposes®PRINCE2 AGILE COURSES , P3OSelect your preferred training course below:SolutionAccept

® : Foster open communication, involve employees in decision-making, and provide adequate support. ® Lack of leadership commitment

and AgileBAWORKSHOPS: Without executive support, initiatives may falter.View preferences

®Select your preferred workshop below: {title} Solution{title}

AGILE QUALIFICATIONS: Gain leadership buy-in and ensure visible commitment throughout the transition.{title}Select your preferred qualification.Cultural misalignmentManage consent

: Change may conflict with existing organisational culture.Manage consentAGILE PROJECT MANAGEMENT COURSES Select your preferred training course below:Solution : Integrate change efforts with culture change and organisational development strategies.

PRINCE2 AGILE COURSESInsufficient resources or planningSelect your preferred training course below:: Poor planning can delay or derail change projects. SCRUM COURSESSolutionSelect your preferred training course below:: Invest in

project managementAGILE BUSINESS ANALYSIS COURSES: Large-scale initiatives such as mergers or digitalisation depend on robust change management for success.

Select your preferred training course below:Stakeholder engagement

: Identifying and actively involving key stakeholders is crucial in minimising resistance and ensuring buy-in.CHANGE MANAGEMENT QUALIFICATIONSLeadership

Select your preferred qualification.: Strong, credible leadership drives the success of change initiatives through clear direction and support. Change management best practices

APMG CHANGE MANAGEMENT COURSESEstablish clear communication strategiesSelect your preferred training course below: tailored to different stakeholder groups.

Appoint dedicated change agentsPROGRAMME MANAGEMENT QUALIFICATIONS to guide and support the change process.Select your preferred qualification. MSP COURSES