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Leadership and interpersonal skillsProject managers need to have strong leadership

and interpersonal skills, apart from the hard-core technical skills.

Communication

Verbal and written communication techniques

Effective communication is the foundation of successful project management. Enhance your verbal and written communication techniques by:
  • Tailoring your message to your audience and purpose
  • Utilising concise language and avoiding jargon or technical terms
  • Incorporating visual aids or graphics to emphasise key points

Asking clarifying questions to ensure understanding

Summarising the main points to confirm comprehension
  • Providing constructive feedback in a timely manner to facilitate improvement.
  • Team management
  • Delegation and task assignment
Efficient team management often involves delegating tasks and responsibilities. Master the art of delegation and task assignment by:Evaluating team members’ strengths, weaknesses, and workloadsAligning tasks with individual skills and expertiseProviding clear instructions, deadlines, and expectations

Establishing accountability and setting up follow-up mechanisms for progress monitoring.

Motivating and inspiring team members
  • A motivated team is more likely to be productive and engaged. Learn how to motivate and inspire team members by:
  • Recognising and celebrating individual and team achievements
  • Offering opportunities for professional growth and development

Recognising early warning signs of conflicts or disagreements

Addressing conflicts promptly and directly

Encouraging open and respectful communication between conflicting partiesRemaining impartial and focusing on finding mutually beneficial solutions.
Negotiation and mediation techniquesConflicts often require negotiation and mediation skills to reach a resolution. Acquire the necessary techniques by:
3-day ITIL Specialist: Create, Deliver and Support (CDS) course.IT Learning Library (ITLL)™

PRINCE2 practices: Free ebook

Simon Buehring

19 Feb 2026

Get a free ebook on PRINCE2 practices to prepare for your PRINCE2 Foundation exam. Discover the integrated elements of PRINCE2 by reading further.

Start a career in agile project management
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