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dealing with high complaint rates used fishbone diagrams to investigate recurring issues. The analysis highlighted problems such as inadequate staff training and poor communication channeIf you want a structured starting point, many learners begin with a foundation-level business analysis course to build core terminology and techniques. From there, you can progress to practitioner modules or choose an agile-focused route depending on the type of teams you work with. If you’re unsure, contact us and we’ll help you choose the best starting point.