Instructor-ledKanban System Improvement (KMP2) course
BCS accredited training partner for Business Analysis.

These tools ensure that employees have the required knowledge to succeed.The , these diagrams help pinpoint inefficiencies in production processes, leading to improved efficiency and reduced waste. By systematically analysing potential causes, manufacturers can address issues such as equipment malfunctions or material defects.
Element 4: AbilityAbilityIn the The element represents the actual execution of the change – turning knowledge into action. Whilst Knowledge is about understanding how to change, Ability is about demonstrating performance in real-world conditions. This element often requires time for practice, coaching, and feedback as people develop proficiency in new skills or behaviours. Success in this element is measured by actual performance rather than just completing training.healthcare
Knowledge Train independently rated as a ‘Market Leader’ for AgilePM!AbilityDeveloping ability sector, fishbone diagrams are instrumental in enhancing patient safety and care quality. They allow healthcare professionals to identify factors contributing to medical errors or delays in treatment, leading to better patient outcomes. element represents the actual execution of the change – turning knowledge into action. Whilst Knowledge is about understanding how to change, Ability is about demonstrating performance in real-world conditions. This element often requires time for practice, coaching, and feedback as people develop proficiency in new skills or behaviours. Success in this element is measured by actual performance rather than just completing training.Developing ability involves:In the
Simon BuehringDeveloping abilityPractical trainingservice Feedback loopsSupportive environmentmanufacturing company
: Provide constructive feedback to refine skills.: Create a culture that encourages experimentation and learning. that faced frequent production line stoppages. By using a fishbone diagram, the team identified multiple contributing factors, including outdated machinery and insufficient staff training. Addressing these issues led to a significant reduction in downtime and increased productivity. Supportive environmentTraining and support systemsIn
: Create a culture that encourages experimentation and learning.Training and support systems are vital for ability development:healthcare Training and support systemsOngoing training, a hospital used fishbone diagrams to analyse the root causes of high patient waiting times. The analysis revealed several factors, such as inefficient scheduling and understaffed departments. Implementing targeted solutions based on these findings resulted in reduced waiting times and improved patient satisfaction.
Training and support systems are vital for ability development:: Offer continuous learning opportunities.A Ongoing trainingAccess to resourcesservice company
How Agile Project Management (AgilePM: Offer continuous learning opportunities.: Ensure availability of tools and materials needed for skill application. dealing with high complaint rates used fishbone diagrams to investigate recurring issues. The analysis highlighted problems such as inadequate staff training and poor communication channe®Access to resourcesPeer support
) qualifications can help your career: Ensure availability of tools and materials needed for skill application.: Foster a network of colleagues who can offer assistance and advice. Peer supportThese systems bolster the ability to adapt successfully.
Simon Buehring: Foster a network of colleagues who can offer assistance and advice.Element 5: Reinforcement19 Feb 2026These systems bolster the ability to adapt successfully.The
Element 5: ReinforcementReinforcementAgilePM qualifications can significantly advance your project management career. Discover how by reading further.The element ensures that changes are sustained over time.
ReinforcementSustaining change element ensures that changes are sustained over time.To sustain change:
Sustaining changeCelebrate successes Continuous feedback
Agile project management costs: Provide regular updates and feedback to maintain momentum. Adjust strategies
Simon Buehring: Be flexible and willing to adapt strategies based on feedback.22 Apr 2026Monitoring progress
Monitoring progress involves:Investigate the hidden costs of AgilePM courses and learn how to avoid unexpected fees. Scroll down for detailed insights.Performance metrics
: Track key indicators to assess change impact. Regular reviews
: Schedule periodic evaluations to identify areas for improvement. Feedback channels
: Maintain open lines for employee input and suggestions. Through reinforcement, organisations can ensure that new behaviours become ingrained, leading to lasting success
Enhance your skills with our expert-led coursesHow to become an Agile project manager
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23 Feb 2026Instructor-led
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Self-pacedHow to write a user storyChange Management Practitioner (with Foundation) self-paced online
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19 Feb 2026
Master the art of writing user stories with our simple guide. Ideal for newcomers to Agile. Scroll down to start learning. Self-paced
Change Management Foundation self-paced online
£799 +vat

Preparing for change

Implementing the ADKAR model requires careful preparation to ensure a smooth transition. Start by assessing the current organisational landscape. Identify areas where change is necessary and align them with strategic goals. It is critical to secure leadership support early on, as this endorsement sets the tone for the entire process.

Next, communicate the impending change effectively. Use clear and consistent messaging to build awareness and desire among employees. Establish a timeline with specific milestones to track progress. This structured approach helps to minimise confusion and ensures that all critical elements of change management are addressed.

Customising the model

Every organisation is unique, so customising the ADKAR model to fit specific needs is essential. Begin by analysing the organisational culture and existing processes. This understanding will guide how each element of the model is tailored.

Awareness
  • : Adapt communication strategies to suit the organisation’s culture, ensuring messages resonate with employees.
  • Desire
  • : Identify key motivators for different employee groups and leverage these to build desire.
Knowledge : Customise training programmes to align with the skills required for the change. Ability : Develop targeted support systems that cater to varying levels of ability within the organisation.

Reinforcement

: Design reinforcement strategies that are relevant and meaningful to the organisation’s context.
  • By tailoring the model, organisations can address specific challenges and enhance the effectiveness of the change process.
  • Overcoming challenges
  • Implementing the ADKAR model is not without challenges. Common obstacles include resistance to change, lack of engagement, and inadequate resources. Addressing these issues requires proactive strategies.
Resistance : Engage stakeholders early and involve them in decision-making processes. This involvement can reduce resistance and foster a sense of ownership.Give us a callEngagement : Maintain open lines of communication and provide regular updates. Transparency builds trust and keeps employees engaged.

Resources

+44 (0)207 148 5985: Ensure that adequate resources, such as time and funding, are allocated to support the change initiative.
  • A key component of implementing ADKAR is using the ADKAR Assessment tool. This diagnostic instrument helps identify which elements are acting as barriers to change for individuals or groups. By rating each element on a scale of 1 to 5,
  • Or chat with us using the link at the bottom of the screen.change managers
  • Contact us with questions about the courses on this page, or about which project management certification or training is best for you. can pinpoint where additional focus is needed. For example, if Ability scores are low but Knowledge scores are high, this suggests the need for more practical application opportunities rather than additional training.
Finance FAQsPsychologically, the structured approach of the ADKAR model reduces stress and enhances confidence among employees. By focusing on individual change, it ensures that employees are well-equipped to adopt new behaviours. This focus leads to sustained improvements and long-term success.ContactBest practices for each ADKAR elementCookiesAligning goals with elementsPrivacyAligning organisational goals with the elements of the

Customer Support is essential for a cohesive change process. Begin by clearly defining your organisational objectives. Ensure that each of the ADKAR elements – Awareness, Desire, Knowledge, Ability, and Reinforcement – supports these objectives.

Awareness

[email protected]: Align awareness efforts with the strategic vision. Ensure that the need for change is communicated in a way that reflects organisational goals.Join Our TeamDesire
: Motivate employees by linking personal benefits to broader organisational aims.[email protected]Knowledge
Registered in UK: 5566983. Ability Registered VAT: GB872413526.: Develop capabilities that are necessary for meeting long-term objectives.

Why choose Knowledge Train?The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Accredited BCS provider

Train with an approved BCS provider offering courses aligned to the latest business analysis syllabuses and good practice.

Experienced trainers

Learn from trainers with real-world business analysis and change experience, not just theoretical knowledge.Marketing

Clear learning pathways

Follow a structured route from Foundation through practitioner modules to the International Diploma, with guidance on which course to take next.

Flexible study optionsMarketing

Choose live online classes, self-paced e-learning, or in-house training so you can fit study around work and life.

Exam-focused preparation

Benefit from exam-style questions, practice activities, and guidance that helps you feel prepared and confident on exam day.

Support beyond the course

Get responsive support from our team before, during, and after your course, including help with booking exams and planning your next step.The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services
Manage {vendor_count} vendors Read more about these purposes

Whether you’re new to BA, changing career, or building on existing experience, there’s a BCS Business Analysis course that fits your goals.

Start a business analyst career
Start a business analyst career
Start your business analyst career by learning the basics of business analysis. Plan your business analyst career with BCS Business Analysis qualifications.
Learn new skills to become a better business analyst
Learn new skills to become a better business analyst
Learn a range of tools and techniques to enhance your work as a business analyst. Fill your skill gaps using the BCS Business Analysis career pathway.
Advance your career with a BCS certification
Advance your career with a BCS certification
Demonstrate your abilities as an experienced business analyst. Show your commitment to professional development with a BCS BA certification.

BCS Business Analysis frequently asked questions (FAQs)

Is Knowledge Train accredited for BCS Business Analysis?

Yes. Knowledge Train is an Accredited Training Partner of BCS and is able to offer accredited online training in the following courses:

  • BCS Foundation Certificate in Business Analysis
  • BCS Requirements Engineering
  • BCS Business Analysis Practice
  • BCS Modelling Business Processes.

Why choose Knowledge Train over other course providers?

Instructor-led classroom training

Our instructor-led BCS BA courses are taught by some of the best trainers in the UK. Each is a BCS Business Analysis training expert with years of experience working as business analysts. They help deliver a high quality of training you won’t find elsewhere.

If you’d like to try our instructor-led training and learn how we run our virtual classroom courses, give our team a call on +44 (0)207 148 5985 and we’ll find you a place on our next available course.

Should I take instructor-led or self-paced online BCS training?

We’ve designed our instructor-led and self-paced courses to give you the best possible chance to learn about BCS Business Analysis and pass your BCS exams. Simply choose the course format that best suits your needs.

You should take instructor-led BCS classroom training if any of the following apply:

  • You can commit to a fixed classroom schedule
  • You’d like to earn your BCS certification as quickly as possible
  • You prefer face-to-face learning with a trainer
  • You enjoy learning in a social environment with other students.

You should take a self-paced online BCS course if any of the following apply:

  • You cannot commit to a fixed classroom schedule
  • You cannot travel to a classroom training venue
  • You prefer to learn at your own pace.

What is the best business analysis certification?

There are several business analysis qualification schemes available, such as those offered by BCS, PMI® and IIBA®.

Knowledge Train offers BCS training and certification because it is one the few certification schemes that can provide comprehensive training to those new to the business analysis profession.

IIBA® is a registered trade mark of the International Institute of Business Analysis™.

How can I prepare for my BCS course?

If you’ve enrolled in our BCS Business Analysis course, we’ll provide introductory reading to help you familiarise yourself with basic terms and concepts before the course begins. This reading should take no more than 3-4 hours and provides a basic overview of some of the topics you’ll encounter on your first day of training.

Is there any homework on the course?

If you choose a BCS Business Analysis training course, you can expect to be given up to 1 hour of homework at the end of each day. Homework may include reading assignments, pop-quizzes, and other beneficial revision exercises.

When do I receive my BCS course manual?

Instructor-led traditional classroom course students

If you live in the United Kingdom and you are taking a classroom BCS Business Analysis training course, we’ll send your manual to you via courier. We aim to ensure that it arrives 3 days prior to the start of your training course

If you live outside the UK, we’ll provide you with a digital copy of the BCS Handbook via email. You can still elect to receive a hard copy of the BCS manual if you choose but must pay an additional postage fee.

Do I receive any support to help me pass my BCS exams?

All our trainers on our instructor-led BCS training courses are experienced at coaching students to learn what is required to pass their BCS exams.

In addition, you’ll receive official specimen exams that match the style, form, and content of questions you will be asked in your BCS exams.

Your self-paced BCS online course is designed to help you learn fast and retain information longer, making it an ideal preparation for sitting your exam(s).

The online self-paced training also contains official sample exams that match the style, form, and content of questions you will be asked in your BCS exams.

Students also benefit from having access to a dedicated expert trainer who is available to answer your questions via email. Our trainers will try to respond to any queries you may have within 1 working day.

How long do I have to complete my online BCS course?

As a student of our self-paced online BCS courses, you will have access to the online materials for 12 months after purchase.

Can my company use your self-paced courses on its LMS?

Yes. For organisations wanting to train lots of staff members, our training is available for hosting on your organisation’s Learning Management System (LMS).

Our self-paced training courses use industry standard SCORM and TinCan API formats that are used by modern Learning Management Systems.

Please call our team on +44 (0)207 148 5985 for more details about hosting our BCS online courses on your own LMS.

When do I receive my BCS certificate?

You will receive your BCS certificate within 5 days of passing your exam.

Does my BCS certificate expire?

BCS Business Analysis certifications do not expire and are valid for life.

Still have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.

How to find us

Knowledge Train
20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.

Call +44 (0)207 148 5985

Opening hours

Monday to Friday – 09:00 to 17:15

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