Visible leadership sponsorship and consistent communication reduce uncertainty and resistance. Engage stakeholders early, using influence and impact mapping to target effort where it matters most.Instructor-ledIntegrate change work with project delivery so training, readiness, risks, and benefits stay aligned. Measure adoption with KPIs and feedback, then reinforce new behaviours through governance, coaching, and policy. Contents Self-paced Contents What is change management?

BCS Business Analysis coursesImportance of change management

Start with BCS Business Analysis Foundation, build depth with practitioner-level modules, or achieve the International Diploma through a structured, recognised learning pathway.

Change management principles

Change management processes

4.9/5 average ratingChange management frameworks

Change management challengesBCS accredited

Change management and business functions 25,000 professionals trainedChange management best practices

Enrol now FAQs

What is change management?

Change management refers to the systematic process of planning, implementing, and overseeing organisational changes to achieve desired business outcomes.OverviewChange management encompasses strategies, techniques, and tools that help organisations prepare for, execute, and sustain change, whether related to processes, technologies, culture, or organisational structure. Effective change management seeks to minimise disruption, address resistance to change, and strengthen engagement among all stakeholders .CompareImportance of change management Organisational change is inevitable as businesses adapt to evolving markets, technologies, and regulations. By using structured frameworks and engaging leadership, organisations can minimise risks, foster innovation, and achieve sustainable success. Effective change managementDelivery ensures smooth transitions, maintains productivity during transformation, increases return on investment, and supports employee engagement . Here are some reasons why change management is important.EnrolExternal factors External factors play a big role in organisational change

A key part of

Compare course optionsmanaging change

Recognised pathway in an organisation is to engage those people affected by a change initiative. Staff will be involved in the change process eventually, therefore communicating and engaging with staff about a change plan early helps lay the groundwork for its later success.

Follow a clear progression from foundation through practitioner modules to the International Diploma in Business Analysis.Preparing for organisational transition

Flexible routesChange managers

Choose the modules you need now, and add further practitioner courses or the diploma when it suits your development. are often appointed to make organisational change go smoothly. They use

Career growthchange management frameworks

Strengthen your profile for business analyst, product, change, and consultancy roles with recognised BCS Business Analysis qualifications. to make changes such as:

Engage stakeholders60 minutes, multiple choice: Involve key groups early to build support and address concerns.

Develop a change management planBCS Foundation certificate: Outline actions, timelines, resources, and communication strategies.

Implement the changeFoundation: Launch the initiative, ensuring leadership guidance and active support from

change agents

Business Analysis Practice.

See courseManage resistance to change

: Identify the sources of resistance and address them through communication and support. Monitor progress and reinforce

: Use metrics to track success and celebrate milestones.Business analysts and change professionals who want to improve how they investigate business situations and recommend effective, evidence-based improvements.Sustain change

: Embed new ways of working into culture and practices for lasting results.NoneChange management frameworks

Several 3 days or 10 hourschange management frameworks

guide organisations through transitions. The most prominent include:Instructor-led, self-pacedKotter’s 8-Step Process

Lewin’s Change FrameworkBCS BA Practice examADKAR framework

Kotter’s 8-Step Process

Refreeze

: Stabilise the organisation by embedding changes into everyday practice.NoneExample: A manufacturer seeking to improve quality first destabilised old habits, implemented new protocols, then reinforced behaviours through training and recognition.

ADKAR model3 days or 13 hoursAwareness

of the need for changeInstructor-led, self-pacedDesire

Example: In a software roll-out, employees learned why the upgrade was essential (Awareness, Desire), received hands-on workshops (Knowledge, Ability), and were rewarded for adoption (Reinforcement).Requirements Engineering

See courseChange management challenges

Organisations frequently encounter obstacles when managing change. Common challenges include: Resistance to change

: Employees may fear job loss, uncertainty, or increased responsibilities.Those responsible for eliciting, analysing, documenting, and validating business requirements in projects and change initiatives.

SolutionNone: Foster open communication, involve employees in decision-making, and provide adequate support.

Poor communication3 days or 16 hours: Inadequate information can cause confusion and low morale.

Instructor-led, self-pacedSolution

: Communicate regularly, using clear and consistent messaging across channels.BCS RE examLack of leadership commitment

: Without executive support, initiatives may falter.60 minutes, multiple choice

SolutionBCS Practitioner certificate: Gain leadership buy-in and ensure visible commitment throughout the transition.

Cultural misalignmentRequirements Engineering: Change may conflict with existing organisational culture.

International DiplomaSolution

See course: Integrate change efforts with culture change and organisational development strategies.

Insufficient resources or planning : Poor planning can delay or derail change projects.

Practising business analysts who want a comprehensive, recognised qualification demonstrating broad capability across analysis, processes, requirements, and professional practice.Solution

: Invest in Noneproject management

, transition planning, and risk assessment.12 days or 69 hoursChange management and business functions

Organisational developmentInstructor-led, self-paced: Change management techniques are often a core part of organisational development, aiming for long-term improvement in effectiveness.

Project managementAll 4 exams: Integrating change management with

project management60 minutes, multiple choice ensures project deliverables are adopted and sustained.

Business transformationBCS Practitioner certificates: Large-scale initiatives such as mergers or digitalisation depend on robust change management for success.

Stakeholder engagementInternational Diploma: Identifying and actively involving key stakeholders is crucial in minimising resistance and ensuring buy-in.

Still not sure which course is right for you?Leadership

See our quick guide: Strong, credible leadership drives the success of change initiatives through clear direction and support. or Change management best practiceschat with an advisorEstablish clear communication strategies

Choose how you learn tailored to different stakeholder groups.

Our BCS Business Analysis courses are available as live online instructor-led training or self-paced e-learning, and can also be delivered in-house for teams and organisations.Appoint dedicated change agents

Instructor-led to guide and support the change process.

Use data to inform decisions

Live online classes and measure progress through key performance indicators (KPIs).
Structured timetableEncourage feedback
Ask questions in real time from employees at every stage.

Provide training and support to build new skills and confidence.View course datesIntegrate change into company culture to ensure lasting results.

Self-paced onlineSummary of key frameworks used in change management

Model

Learn in your own timeCore Steps
Access on multiple devicesMain Focus
Pause and revisit topicsKotter’s 8-Step

8 outlined steps Building urgency, vision, momentumView enrol optionsLewin’s Change Unfreeze, Change, Refreeze

Corporate / team training

Individual adoption stages

Related concepts in change management

Enrol on a BCS Business Analysis courseLeadership in change management

Choose your preferred delivery format and course option below. All options include accredited training and the official exam.: The role of leaders in inspiring, directing, and supporting people through transitions.

Why choose Knowledge Train?

Accredited BCS provider

Train with an approved BCS provider offering courses aligned to the latest business analysis syllabuses and good practice.

Experienced trainers

Learn from trainers with real-world business analysis and change experience, not just theoretical knowledge.

Clear learning pathways

Follow a structured route from Foundation through practitioner modules to the International Diploma, with guidance on which course to take next.

Flexible study options

Choose live online classes, self-paced e-learning, or in-house training so you can fit study around work and life.

Exam-focused preparation

Benefit from exam-style questions, practice activities, and guidance that helps you feel prepared and confident on exam day.

Support beyond the course

Get responsive support from our team before, during, and after your course, including help with booking exams and planning your next step.

The self-paced materials and live sessions worked perfectly together. I could review the content in my own time, then join the instructor-led classes to clarify any grey areas.

Sandeep S., Business Analyst

Business Analysis Practice helped me join the dots between strategy, change initiatives, and detailed analysis work. I now approach assignments with a much clearer framework.

Laura D., Senior Business Analyst

The Knowledge Train support team kept me on track with dates, booking exams, and choosing the right order for modules. It felt like they genuinely cared about my progress.

Vanessa R., Business Analysis Manager

The trainer gave practical tips on facilitating workshops and handling conflicting views while modelling current and future states. That’s been gold in my day-to-day work.

Jonathan W., Business Process Manager

I particularly appreciated the section on writing good quality requirements and acceptance criteria. It’s something I’ve struggled with, and this gave me a clear structure.

Andre P., Business Systems Analyst

Whether you’re new to BA, changing career, or building on existing experience, there’s a BCS Business Analysis course that fits your goals.

Start a business analyst career

Start your business analyst career by learning the basics of business analysis. Plan your business analyst career with BCS Business Analysis qualifications.

Learn new skills to become a better business analyst

Learn a range of tools and techniques to enhance your work as a business analyst. Fill your skill gaps using the BCS Business Analysis career pathway.

Advance your career with a BCS certification

Demonstrate your abilities as an experienced business analyst. Show your commitment to professional development with a BCS BA certification.

BCS Business Analysis frequently asked questions (FAQs)

Is Knowledge Train accredited for BCS Business Analysis?

Yes. Knowledge Train is an Accredited Training Partner of BCS and is able to offer accredited online training in the following courses:

BCS Foundation Certificate in Business Analysis
BCS Requirements Engineering
BCS Business Analysis Practice
BCS Modelling Business Processes.

Why choose Knowledge Train over other course providers?

Instructor-led classroom training

Our instructor-led BCS BA courses are taught by some of the best trainers in the UK. Each is a BCS Business Analysis training expert with years of experience working as business analysts. They help deliver a high quality of training you won’t find elsewhere.

If you’d like to try our instructor-led training and learn how we run our virtual classroom courses, give our team a call on +44 (0)207 148 5985 and we’ll find you a place on our next available course.

Should I take instructor-led or self-paced online BCS training?

We’ve designed our instructor-led and self-paced courses to give you the best possible chance to learn about BCS Business Analysis and pass your BCS exams. Simply choose the course format that best suits your needs.

You should take instructor-led BCS classroom training if any of the following apply:

You can commit to a fixed classroom schedule
You’d like to earn your BCS certification as quickly as possible
You prefer face-to-face learning with a trainer
You enjoy learning in a social environment with other students.

You should take a self-paced online BCS course if any of the following apply:

You cannot commit to a fixed classroom schedule
You cannot travel to a classroom training venue
You prefer to learn at your own pace.

What is the best business analysis certification?

There are several business analysis qualification schemes available, such as those offered by BCS, PMI^® and IIBA^®.

Knowledge Train offers BCS training and certification because it is one the few certification schemes that can provide comprehensive training to those new to the business analysis profession.

IIBA^® is a registered trade mark of the International Institute of Business Analysis^™.

How can I prepare for my BCS course?

If you’ve enrolled in our BCS Business Analysis course, we’ll provide introductory reading to help you familiarise yourself with basic terms and concepts before the course begins. This reading should take no more than 3-4 hours and provides a basic overview of some of the topics you’ll encounter on your first day of training.

Is there any homework on the course?

If you choose a BCS Business Analysis training course, you can expect to be given up to 1 hour of homework at the end of each day. Homework may include reading assignments, pop-quizzes, and other beneficial revision exercises.

When do I receive my BCS course manual?

Instructor-led traditional classroom course students

If you live in the United Kingdom and you are taking a classroom BCS Business Analysis training course, we’ll send your manual to you via courier. We aim to ensure that it arrives 3 days prior to the start of your training course

If you live outside the UK, we’ll provide you with a digital copy of the BCS Handbook via email. You can still elect to receive a hard copy of the BCS manual if you choose but must pay an additional postage fee.

Do I receive any support to help me pass my BCS exams?

All our trainers on our instructor-led BCS training courses are experienced at coaching students to learn what is required to pass their BCS exams.

In addition, you’ll receive official specimen exams that match the style, form, and content of questions you will be asked in your BCS exams.

Your self-paced BCS online course is designed to help you learn fast and retain information longer, making it an ideal preparation for sitting your exam(s).

The online self-paced training also contains official sample exams that match the style, form, and content of questions you will be asked in your BCS exams.

Students also benefit from having access to a dedicated expert trainer who is available to answer your questions via email. Our trainers will try to respond to any queries you may have within 1 working day.

How long do I have to complete my online BCS course?

As a student of our self-paced online BCS courses, you will have access to the online materials for 12 months after purchase.

Can my company use your self-paced courses on its LMS?

Yes. For organisations wanting to train lots of staff members, our training is available for hosting on your organisation’s Learning Management System (LMS).

Our self-paced training courses use industry standard SCORM and TinCan API formats that are used by modern Learning Management Systems.

Please call our team on +44 (0)207 148 5985 for more details about hosting our BCS online courses on your own LMS.

When do I receive my BCS certificate?

You will receive your BCS certificate within 5 days of passing your exam.

Does my BCS certificate expire?

BCS Business Analysis certifications do not expire and are valid for life.

Still have questions? Contact us by phone on 0207 148 5985, via live chat, email, or by completing the form below.

How to find us

Knowledge Train
20 Old Bailey, London, EC4M 7AN,
England, United Kingdom.

Call +44 (0)207 148 5985

Opening hours

Monday to Friday – 09:00 to 17:15