. You will also find that some ITSM jobs are technical, whereas some are more business orientated.To gain your CAPM certificate, a typical learning path is
Entry level ITSM jobs, like the Service Desk Technician and IT Project Support roles, are a good starting point for further progression into a management role, such as the Service Desk Manager or CAPM training
Project Manager which takes 35 hours of online study.
. You can also progress into cyber resilience and business management roles.Intermediate project management certifications
If you have technical knowledge or experience as a developer, you can start an IT service management career by entering an IT Support Technician role or IT Architect role. From there, you can move onto specialised support and Intermediate project certifications usually have some entry requirements. We’ll start with the easiest and make our way up to the hardest.
project management rolesIntermediate certifications require that you have a more detailed understanding of what project management is all about. These certifications test you on your ability to apply project management principles, practices, and techniques to life-like project scenarios.
.APM PMQ
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Foundation
Learn the fundamentals of the PRINCE2 Agile method.IT QUALIFICATIONS
After PRINCE2 Foundation, the PRINCE2 Practitioner certification is probably the top project management certification in the UK.Practitioner Select your preferred qualification.
To gain your PRINCE2 Practitioner certificate, the typical learning path is Includes Foundation & Practitioner combined option.
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is a registered trademark of IPMA in Switzerland and other countries.AI WORKSHOPS
PRINCE2 Agile PractitionerSelect your preferred workshop below:
PRINCE2 Agile Practitioner certification requires that you first hold either a PRINCE2 Foundation or PRINCE2 Agile Foundation certificate. It is only suitable if you work in an agile environment and want to apply the PRINCE2 framework. The exam tests you on your ability to apply PRINCE2 appropriately in an agile context. To gain your PRINCE2 Agile Practitioner certification, the typical learning path is Knowledge Train is a PRINCE2 Accredited Training Organization.PRINCE2 Agile Practitioner training
which takes 2 days, or 21 hours if studying online. Training can also be combined with the PRINCE2 Agile Foundation. In this case, training takes 4 days, or 33 hours if studying online.Knowledge Train is an AgilePM Accredited Training Organization.AgilePM Practitioner AgilePM Practitioner certification requires that you hold an AgilePM Foundation certificate. It is suitable if you want to apply the agile project framework on projects. AgilePM Practitioner is a popular choice for project managers working in an agile context.Knowledge Train is a PRINCE2 Agile Accredited Training Organization.
To gain your AgilePM Practitioner certification, the typical learning path is AgilePM Practitioner training which takes 1 day, or 15 hours if studying online. Training can also be combined with the AgilePM Foundation in which case, it takes 4 days, or 35 hours if studying online.
Manage Consent®To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.PMI-ACP
Gain practitioner certificate in modelling business processes.
Gain practitioner certificate in business analysis practices.
Requirements Engineering
Gain practitioner certificate in requirements engineering.
Business Analysis International Diploma
All 4 courses bundled into this Diploma certification package.
AgileBA
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.® – Agile Business Analysis
Foundation training Preferences4-day course including Foundation.
PMI ®
PMI-PBA PreferencesSelf-paced course to prepare you for the exam (exam not included).
Business Analysis Learning Library (BALL)™ CHANGE MANAGEMENT
APMG Change Management Foundation
Learn the fundamentals of enterprise change management. Practitioner
Includes Foundation & Practitioner combined option.The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.PROGRAMME MANAGEMENT
19 Feb 2026 Foundation Includes Foundation & Practitioner combined option.
INFORMATION TECHNOLOGY (IT) ITIL
Statistics® Foundation
Learn the fundamentals of ITIL service management. Strategist DPI
Developing your project management career 3-day ITIL Strategist: Direct, Plan & Improve (DPI) course. Specialist: DSV
Sevcan Yasa3-day ITIL Specialist: Drive Stakeholder Value (DSV) course. 19 Feb 2026How To Write a Business Case | Business Case Template
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The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Learn about the flexibility within the PRINCE2 framework to balance performance aspects effectively. Discover key strategies by reading further.
Simon Buehring
Dive into 'Practical Project Management' for an easy-to-understand introduction to the field. Ideal for newcomers looking to get up to speed.
Is it worth doing a project management course?Simon Buehring19 Feb 2026
Which is better, PMI-ACP
® or PMI-PMP®?
Simon Buehring
Debating between PMI-ACP® or PMI-PMP®? This article discusses the merits of both, helping you choose the right qualification for your career outside of Europe. Read more.
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