Who is it for?
Anyone who want to become an effective change manager or is involved in change projects or programs. Participants come from all industries and sectors. This course equips participants with the knowledge and understanding to act more effectively within a change team.
Typically the individuals who attend this course are:
- People interested in the management of change.
- People wanting to learn the basic principles and frameworks for achieving successful change.
- Team members involved in organizational change or transformation projects or programs.
- People pursuing the higher-level Practitioner certification.
- People wanting a professional change management qualification.
If you have any questions about this course, please contact us on +44 (0)207 148 5985 or chat with our advisors by clicking the link at the bottom of your screen.
Timings
Start finish times
The course runs from 09:30 to 17:00 for 3 days.
Precourse
There is precourse reading of about 4 hours.
Homework
There is homework of about 2 hours for the first 2 nights.
Exam time
The Foundation exam takes place at 16:00 on day 3.
Exams
APMG International Change Management Foundation exam
This exam is included in the course. The exam is taken on day 3 of the course.
- Prerequisites: none;
- Exam duration: 40-minutes;
- Exam questions: multiple-choice;
- Pass mark: 25 out of 50 (50%);
- Book allowed: no.
- Results: within 30 minutes.
Structure
Each day is divided into 4 sessions of approximately 1.5 hours each. The topics covered in each session are:
Day 1
Session 1
- Introductions and Objectives;
- The Change Management Context;
- Learning and the individual - learning process and styles; learning dip.
Session 2
- Change and the Individual - models of individual change; motivation; individual differences.
Session 3
- Change and the Organization - metaphors of organizations; organization culture and change; models of change.
Session 4
- Change and the Organization - key roles; drivers of change; developing a vision.
Homework: 2 hours.
Day 2
Session 1
- Stakeholder strategy - principles; identifying and segmenting stakeholders.
Session 2
- Stakeholder strategy - personas and empathy maps; stakeholder mapping; influencing strategies.
Session 3
- Communication and engagement - communications biases; feedback and communications approaches; communicating change – factors, barriers and approaches.
Session 4
- Communication and engagement - communications channels (Push-Pull & Lean-Rich); planning communications.
Homework: 2 hours.
Day 3
Session 1
- Change impact - identifying and assessing impact; stakeholder impact assessment; severity assessment.
Session 2
- Change readiness - motivation to change and supporting individuals; change agent networks; building organizational readiness; building the team; change management plan; preparing for resistance.
Session 3
Session 4
- Foundation examination (40 mins) - marking and results;
What’s included?
The course includes:
- Training and exam preparation from an approved trainer;
- Foundation exam;
- Foundation certificate (on passing the exam);
- Official manual ‘The Effective Change Manager’s Handbook';
- Precourse study material;
- Detailed course guide;
- Sample exams;
- Other related course handouts;
- Refreshments.
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