If you’re thinking about taking the Change Management course, or just wondering what change management is about, then you’ve come to the right place. Jumoke Ogunbekun is the Change Management trainer at Knowledge Train. In this interview, she explains what change management means for an organization, who manages change, and the benefits gained from change management training.
Read on to discover how learning effective change management techniques will help you and your organization.
Please introduce yourself
My name is Jumoke and I am one of the freelance trainers at Knowledge Train. I train AgilePM, PRINCE2, MSP, Change Management, AgileBA and DevOps.
What is change management?
Change management helps you overcome the challenges posed when introducing change into an organisation. This can include any sort of change, from moving offices to the adoption of a new piece of software. Basically, anything that differs from the status quo. Change managers must be able to understand why and how change happens and how to overcome resistance to change.
The practice of change management includes:
- Identifying the organizational drivers of a change initiative and how they link with any governance structures
- Using a range of organization paradigms to understand, support and sustain change processes
- Effective preparation for the change initiative which includes building the change team and offering insights to improve team effectiveness
- Establishing a clear framework of roles, skills and activities through which leaders can support and sustain the change process
I find the Change Management course very interesting because it really relates to the understanding of people. There are two aspects to the training. One is the theory, which is based upon on any change theory. The other is technical, which is based on processes used when handling change. Both aspects offer different areas to the qualification. This helps students understand different types of people and organisations, and how to handle them. Both are needed for change to be successful.
Please give examples of organizational change
- Moving offices
- Adopting a new piece of software
- Company re-organisation
Is it only change managers who implement change?
No. Project managers, programme managers and business change managers can implement change management in an organisation. The key staff involved in the design, development and delivery of change programmes include senior responsible owners, business change managers, programme managers and operational line managers.
What are change managers’ responsibilities?
Change managers act as a coach for senior leaders and executives in helping them fulfil the role change. Change managers also support project teams in integrating change management activities into their project plans. They define the benefits and assess progress towards realisation, achieving measured improvements in business operations.
What key skills do change managers need?
Coaching, training and organisation skills.
What is the Change Management qualification?
The Change Management Foundation & Practitioner course is accredited by APMG and is designed for people who need to understand the challenges of introducing change. This includes understanding why change happens, how change happens and how to overcome resistance to change.
Who would suit a Change Management qualification?
The Change Management qualification will suit anyone who is involved in change. This includes senior managers, project and programme managers and change champions. Anyone who needs to understand how to approach change, the processes involved and how to help ease the impact of change would benefit from this course.
What are the benefits of Change Management certification?
By getting staff certified in Change Management, there are several benefits:
- Effective change management by drawing on a range of professional approaches
- Helping people adjust to organizational change
- Stakeholder engagement maintained during change initiatives
- Minimized risk associated with failed change initiatives
- Effective change teams established
- Team resistance to change addressed
- Increased probability of successful business change or transformation
Do Change Management students require prior experience?
What’s the difference between Foundation and Practitioner?
The difference is the level of understanding. The Change Management Foundation course helps people understand the concept whilst the Practitioner helps people to apply their knowledge of the concepts.
Who should take Change Management Foundation?
- Anyone involved in change initiatives, who require working knowledge of the key principles of change management
- Professionals pursuing the Change Management Practitioner certification – the Foundation certificate is a pre-requisite for the Practitioner certification
Who should take Change Management Practitioner?
- Anyone involved in project management or programme management. Project sponsors, change champions within organisations, such as heads of department and business change managers who are responsible for managing change in an organisation.
- Anyone working in a programme office who is responsible for teams that are undergoing change in their businesses.
Which other qualifications are useful alongside Change Management?
PRINCE2 and project, programme and portfolio management courses all go well with Change Management because they all address change initiatives.
Will Change Management training help people work more efficiently?
Yes, it will. This is because it helps you to better understand who is impacted by change, hence how to manage the change better to have a better success rate.
Can Change Management training help someone’s career?
Yes, I believe so. This is because it helps you understand the attitude of people when it comes to any type of organisational change and how to better communicate with people. This will help you when applying for jobs in this field.
After Change Management training, what’s the next step?
Students can get a job as a change agent, assisting a program office in stakeholder engagement. The Change Management qualification goes well alongside other certificates in programme or portfolio management, and sets you apart to get a better entry point for employment.