ITIL IT Service Management
Commonly known as ITIL, the Information Technology Infrastructure Library documents IT Service Management best practices. ITIL v2 and v3 training courses are designed to help you, as an IT professional, to improve the quality of your services. In addition, the courses provide the opportunity to gain internationally recognised qualifications at various levels of difficulty, improving your career prospects in the competitive IT industry.
ITIL v2 Qualifications
ITIL training is designed to help IT professionals improve the IT services on which the business world is increasingly reliant. The Foundation level is aimed at anyone involved in the IT industry, offering a thorough grounding in IT Service Management best practices documented in version 2 of ITIL. After attaining the Foundation certificate, it is possible to study more specialised ITIL disciplines, with the Practitioner courses additionally requiring a year’s experience in the IT industry.
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Gain the ITIL v2 Foundation Certificate in IT Service Management – ideal for involvement with the provision of IT services
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Take your understanding of IT service management to the next level by gaining the ITIL v2 Practitioner Certificate in Change Management
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Take your understanding of IT service management to the next level by gaining the ITIL v2 Practitioner Certificate in Configuration Management
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Take your understanding of IT service management to the next level by gaining the ITIL v2 Practitioner Certificate in Problem Management
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Take your understanding of IT service management to the next level by gaining the ITIL v2 Practitioner Certificate in Release Management
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Take your understanding of IT service management to the next level by gaining the ITIL v2 Practitioner Certificate in Service Desk & Incident Management
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Take your understanding of IT service management to the next level by gaining the ITIL v2 Practitioner Certificate in Service Level Management
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Build on your knowledge and experience of IT service management by studying towards the ITIL v2 Manager’s Certificate
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Build on your knowledge and experience of IT service management by studying towards the ITIL v2 Manager’s Certificate
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Gain the ITIL v2 Manager’s Certificate
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ITIL v3 Qualifications
Launched in 2007, version 3 of ITIL represents the latest IT Service Management best practices that are designed to help IT professionals improve the IT services on which the business world is increasingly reliant. The Foundation level is aimed at anyone involved in the IT industry, offering a thorough grounding in IT Service Management best practices documented in version 3 of ITIL. After attaining the Foundation certificate, it is possible to study more specialised ITIL disciplines. The Intermediate level is divided into ‘Lifecycle’ and ‘Capability’ modules. The Manager’s Bridge provides the opportunity to update your existing ITIL knowledge, in the light of version 3’s introduction.
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Understand the ITIL v3 best practice approach to IT service management
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Gain the ITIL v3 Foundation Certificate in IT Service Management – ideal for involvement with the provision of IT services
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Convert your ITIL v2 Foundation Certificate in Service Management into the ITIL v3 Foundation Bridge Certificate
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Build on your knowledge and experience of RCV by gaining the ITIL v3 Intermediate Certificate in Release, Control & Validation
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Build on your knowledge and experience of OSA by gaining the ITIL v3 Intermediate Certificate in Operational Support & Analysis
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Build on your knowledge and experience of PPO by gaining the ITIL v3 Intermediate Certificate in Planning, Protection and Optimisation
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Build on your knowledge and experience of SOA by gaining the ITIL v3 Intermediate Certificate in Service Offerings and Agreements
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Build on your knowledge and experience of CSI by gaining the ITIL v3 Intermediate Certificate in Continual Service Improvement
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Build on your knowledge and experience of SD by gaining the ITIL v3 Intermediate Certificate in Service Design
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Build on your knowledge of the ITIL approach to IT service management by gaining the ITIL v3 Intermediate Certificate in Service Operation
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Build on your knowledge of the ITIL approach to IT service management by gaining the ITIL v3 Intermediate Certificate in Service Strategy
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Build on your knowledge of the ITIL approach to IT service management by gaining the ITIL v3 Intermediate Certificate in Service Transition
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Update your existing knowledge of the ITIL approach to IT service management in line with the ITIL v3 improvements by gaining the ITIL v2-v3 Manager's Bridge Certificate
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Courses 
