Managing Conflict

Benefits

  • Overview of skills necessary for conflict management
  • Support in handling conflict
  • Prevent conflicts escalating and achieve conflict resolution
  • Understand and develop individual conflict response

    • Who should attend?

  • Management staff responsible for overall conflict management
  • Team members handling conflict at ground-level
  • Individuals exposed to situations with high risk of conflict

    • Objectives

  • Explain the stages of conflict escalation and how to prevent them
  • Understand their personal style of managing conflict
  • Explain the skills needed for handling conflict management meetings
  • Demonstrate how to handle conflict situations

    • Priced from £295+VAT

    Course Availability

    This course is only available for in-house training, or for a group of 3 or more delegates

    The Managing Conflict 1 day training course includes:

  • Lunch, refreshments, course materials
  • Certificate of training course attendance

    • Download

    Download full course guide here.
     

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    "Very good pace, yet allowing everyone's queries to be dealt with. Very good homework sessions - but we should be informed of the time commitments up front. Pre-course info/organisation was also excellent! References to the manual and where to find key points were excellent ... I have gained a lot of knowledge in a very short time and I'm confident I will put it to very good use - all thanks to the methodology used in the course."

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